Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at one@myspeakerstands.com. If your return is accepted, we'll send you the return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at one@myspeakerstands.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders, custom sizes or custom heights) cannot be returned unless they arrive defective, damaged or not as ordered. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Duties-included orders
For orders shipped duties included, we paid the import duties and taxes for you. When such an order is returned, those duties and taxes may not be recoverable from customs, so they may not be included in your refund. Please contact us before sending a return and we will confirm the amount and the best way to return your item.

Reshipment Fees
If an order needs to be reshipped, a reshipment fee will be charged. Additionally, a restocking fee of up to 20% of the product cost may apply.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at one@myspeakerstands.com.